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Refund Policy

At connex dotz, we strive to deliver high-quality IT infrastructure and development services to meet your needs. Our refund policy outlines the conditions under which refunds may be requested and processed for payments made through our payment gateway. This policy ensures transparency and compliance with applicable regulations.

1. Eligibility for Refunds

Refunds may be requested under the following circumstances:

  • Service Non-Delivery: If we fail to deliver the agreed-upon IT infrastructure or development service within the specified timeline due to reasons solely attributable to Connex Dotz Private Limited.

  • Defective Service: If the delivered service (e.g., software development, IT setup, or maintenance) is materially defective and cannot be resolved within a reasonable timeframe after notification.

  • Cancellation by Customer: If you cancel a service order before work has commenced, as per the terms agreed in the service contract.

  • Overpayment or Duplicate Payment: If you were charged incorrectly or multiple times for the same service.

Refunds are not applicable for:

  • Services already delivered and accepted as per the agreed specifications.

  • Cancellations after work has begun, unless mutually agreed in writing.

  • Delays or issues caused by customer-provided information, third-party dependencies, or force majeure events (e.g., natural disasters).

2. Refund Request Process

To request a refund, please follow these steps:

  1. Submit a Request: Contact our support team via email at letstalk@connexdotz.com or through the “Contact Us” section on our website within 7 business days of the transaction or service delivery issue.

  2. Provide Details: Include your order ID, payment reference number (RRN, provided by Razorpay), and a brief description of the issue.

  3. Review Period: We will review your request within 3-5 business days and notify you of the approval or rejection with reasons.

3. Refund Processing

  • Approved Refunds: Once approved, refunds will be processed via Razorpay’s payment gateway to the original payment method (e.g., credit/debit card, UPI, netbanking).

  • Refund Types:

    • Instant Refunds: For eligible cases, we may process refunds instantly, credited to your account within minutes (subject to bank processing times).

    • Normal Refunds: If Instant Refunds are not applicable, refunds will be credited within 5-7 business days.

  • Partial Refunds: If only part of the service is eligible (e.g., partial non-delivery), a proportional refund may be issued.

  • International Payments: For payments in foreign currencies, refunds will be processed in INR as per Razorpay’s exchange rate at the time of refund. Additional bank charges, if any, are not covered.

4. Non-Refundable Charges

  • Service Fees: Any setup, consultation, or customization fees outlined in the contract are non-refundable once work has started.

  • Third-Party Costs: Costs incurred for third-party services (e.g., cloud hosting, licenses) are non-refundable unless explicitly stated otherwise.

5. Dispute Resolution

If you are dissatisfied with the refund outcome, please contact our support team for further assistance. We encourage prompt communication to resolve issues efficiently. If unresolved, you may escalate the matter as per our Terms and Conditions or contact Razorpay’s customer care at 1800-123-1272 (Monday-Friday, 9 AM-6 PM).

6. Policy Updates

We reserve the right to update this refund policy to reflect changes in our services or Razorpay’s guidelines. The latest version will always be available on our website.

Contact Us: For refund-related queries, reach out to us at letstalk@connexdotz.com or visit the “Contact Us” page on our website. Please review this policy before making a payment to ensure a smooth transaction experience.

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